Position:    Customer Service Representative
Shift:          8am-4:30pm
Location:   The Specialty Mfg. Co. – White Bear Lake, MN

Position Description:

  • The customer service representative is responsible for building and sustaining relationships with customers through trust and open and interactive communication. Must act as a liaison by providing company product/services information, managing customer orders, answering questions, and resolving any emerging problems that our customer accounts might face, with accuracy and efficiency. 
  • Work with minimal supervision.
  • Nonexempt position that reports to the Customer Service Manager

Duties and Responsibilities: (Not limited to the following)

  • Enter orders and manage accounts in designated territory.
  • Support sales and business development initiatives.
  • Resolve billing issues.
  • Prepare and send quotes to customers as well as potential customers.
  • Resolve product or service problems, troubleshooting as necessary, and escalating or expediting to ensure a prompt resolution.
  • Provide product or service information to existing as well as potential customers.
  • Keep records of customer interactions, process customer accounts, and update customer records, as necessary.
  • Ability to gain knowledge of and understanding of company’s products and services.
  • Work with price lists, credits, debits, and freight disputes.
  • Primary point of contact for customers. Communicate with sales, accounts receivable, production, quality, and shipping to ensure customer’s requirements are met, and to resolve customer complaints.
  • Notify customers of manufacturing delays affecting ship dates.
  • Use technical knowledge to troubleshoot products in pool division.
  • Any other duties as assigned by management.
  • Works in office.
  • Work must be performed on site during normal SMC business hours.

Knowledge / Skills / Abilities:

  • Strong interpersonal, verbal, problem solving, and written communication skills.
  • Attention to detail.
  • Ability to multi-task, prioritize, and manage time effectively
  • Basic understanding of business math principles.
  • Strong organizational skills.
  • Computer literacy on company supported programs – Microsoft Office, EIP system.
  • Customer orientation and ability to adapt/respond to diverse types of personalities, and the ability to de-escalate potential upset customers.

Education and Experience:

  • High School diploma or GED required. (Associate Degree or equivalent experience and/or training; or equivalent combination of education and experience.)
  • 1-2 years office experience.

Apply Now!

Print a copy of our application by clicking here. You may email the completed application as an attachment to [email protected] or fax to 651-846-5254.

Interested candidates may also email their resume to [email protected] (only .doc, .pdf or .txt formats will be accepted). Your information will be submitted to The Specialty Mfg. Co. Human Resources Department for review. Applications and resumes will be retained for one year. The Specialty Mfg. Co. is fully committed to the concept and equal practice of Equal Opportunity and Affirmative Action in all aspects of employment. The Specialty Mfg. Co. considers all applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other legally protected status.

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